FAQ - Print

A: You can indeed, This is done within the editor, there is a button bottom right that says ‘Upload image’

A: To enable the auto populate logo feature, please upload a high resolution version of your practice logo, to the logo section under the ‘My Account’ header. Images supplied must be in JPEG, PNG or GIF format and should not exceed 5mb.

A: The Virbac VIP site is completely free for you to use. You will only ever be charged should you wish for us to post your booster reminders directly to your customers. Booster reminders sent in this way will be charged from 61p per booster. Payment details will be required during the ordering process. Please contact us, or your Territory Manager, if you wish to make payment via invoice.

A: Yes. Templates under the sections titled, ‘Boosters with client details and posted to clients’, will be printed and posted directly to your clients. Simply upload a csv file which contains your customer addresses by clicking on the ‘upload your csv file’ button, found in the top right-hand corner of the editing screen. You can even preview the first 3 personalised files to make sure it is displaying exactly how you wish it to. Please note a postage charge from 61p will be applicable for each booster reminder.

A: A csv file is a comma separated file which allows data from your practice management software to be saved in a structured format, which our website can recognise. In this instance it will contain placeholder information such as 'Client Name' 'Pet Name' 'Address Line 1' etc that will enable you to personalise your marketing material. It will appear in excel - to save an excel file as a .csv file, click 'save as' and select .csv in the 'save as type'.

Example:

Dear <Client Name>

Our records show that <Pet Name> is now due a booster vaccination.

Please call us on 01234 56789 to make an appointment.

Your Practice Management Software provider will be able to assist you on how to extract this file format from your software.

A: Click 'Order Tracking' and then select 'Details' for the order you would like to track.

A: We aim to dispatch all orders within 7 – 10 working days. If you have still not received your order after 10 working days please contact us.

A: Click 'My Account' followed by 'Addresses' to the left of the screen. To the top right of your current addresses click 'Add new'. Complete your new address details and click 'Save'.

A: Click 'Help' then select 'Log an Issue' from the drop down menu. It is helpful if you can fill in the form as accurately as possible to assist us in resolving any issues as quickly as possible.

A: There are two ways to change the background colour of your design. We have provided a range of colours for you to choose from, and these can be found from the background selection tool, located on the left-hand side of your screen. If the colours provided in the background selection are unsuitable for your design, a background can also be created by using an image field box. Here is a quick step by step guide on how to create a background using this method:

1. Drag an image field box onto your design and resize accordingly.
2. Double click inside the shape to bring up the edit window.
3. In the edit window click on the ‘border and background’ button (3rd tab along).
4. Click in the check box to activate background colour.
5. Double click on the square next to this to choose your colour. If you know the CMYK or RGB code these can be entered here.
6. Click on the ‘send to back’ button.

A: We have a selection of complete templates which you only need to upload your logo to. As all your contact details are already pre-populated, you can have a design ordered within minutes.